NORWICH – Frontier Communications will close the doors of its customer service center on East Park Place the first week in February.

The payment office staffs two full-time employees. They are the only Frontier employees who will be affected by the close, according to Frontier General Manager in Chenango Claudia Maroney.

The decision to close the customer service center, where walk-in customers go to pay their phone bills and make adjustments to their accounts in person, was carefully deliberated among company executives, taking into account the concerns and demands of Frontier customers, said Jim Currie, vice president of operations for Frontier’s northeast regions. Frontier will continue to maintain its administrative offices in the building upstairs and its technical service center downstairs. Customer notifications of the change will be sent out in the mail in a few days.

“We just can’t keep it open any longer,” said Currie as he explained the financial pinch that the center puts on the company.

“We understand that some people like to come in to pay their bills,” said Currie. Frontier is trying to accommodate the concerns of those customers, he added, by keeping a deposit box outside the center and ] boosting its online bill paying system for customer convenience.